Privacy Policy

The protection of your personal data is an absolute priority for us. This privacy policy informs you of how domus-suisse.ch (hereinafter “we”, “us”, or “our”) collects, processes, and uses your personal data when you visit and use our real estate marketplace (hereinafter the “Site”).
Our data processing activities comply with the revised Swiss Federal Act on Data Protection (FADP) as well as the General Data Protection Regulation (GDPR) of the European Union, to the extent applicable.

1. Data Controller

The data controller responsible for the personal data collected on this Site is:

2. Categories of Data Collected and Purposes of Processing
A. Server Log Files

When you browse the Site, our hosting provider automatically records information transmitted by your browser in server log files. This technical data is strictly necessary to ensure the stability, performance, and security of our platform:

  • IP address of the requesting device
  • Date, time, and time zone of access
  • The exact URL of the accessed page and the referring website (referrer URL)
  • Browser type, version, and the operating system usedVolume of data transferred
B. Account Creation, Subscriptions, and Property Listing Publication

As a real estate marketplace, we collect the information required to execute and manage our listing and matchmaking services:

  • Account and Contact Data: Surname, first name, e-mail address, telephone number, postal address. For professionals: company name, corporate identification number (UID/IDE), and professional credentials for agency verification.
  • Property Listing Data: Detailed descriptions of the properties, prices, photographs, floor plans, technical specifications, and geospatial location data of the properties.
  • Usage and Matching Data (Leads): History of viewed listings, saved searches, configured e-mail alerts, and tracking of contact inquiries (leads) between users.
  • Purposes: Technical and administrative management of user accounts, publication and syndication of listings across the platform, personalisation of the user experience, market performance analysis, and the active prevention of fraud or scam listings.
C. Payment Processing and Billing Data

If you subscribe to premium visibility options or listing packages:

  • We collect billing information (name, address, transaction details).
  • Highly sensitive payment details (credit card numbers, security codes) are processed securely and directly by our PCI-DSS certified payment service providers. No complete credit card data is ever stored on our own servers.
D. Contact Forms, Viewing Requests, and Enquiries

When you use a form on the Site (to contact an advertiser, request a viewing, or reach our customer service), we collect your name, e-mail address, telephone number, and the content of your message. This data is exclusively forwarded to the relevant advertiser or used by our team to process your enquiry.

E. Newsletters, Search Alerts, and Direct Marketing

If you subscribe to our property search alerts or newsletter, we use your e-mail address to send you these updates. You can unsubscribe at any time, free of charge, via the opt-out link included in each e-mail.

F. Cookies, Web Beacons, and Analytics Tools

The Site uses cookies and similar technologies to optimise platform functionality (e.g. persistent login, language preferences) and to analyse traffic (e.g. Google Analytics).

We also collaborate with third-party advertising networks to display relevant ads tailored to your interests. You can manage and revoke your cookie consent at any time via our privacy preference centre available on the Site.

3. Legal Bases for Processing

In accordance with the Swiss FADP and the European GDPR, our processing of your data is based on the following legal grounds:

  • Performance of a Contract or Pre-contractual Measures: Essential for account creation, displaying your listings, processing your orders, or forwarding a contact enquiry to an advertiser.
  • Legitimate Interests: To secure our IT infrastructure, continuously improve the marketplace usability, conduct market statistics, and combat spam or unlawful activities.
4. Disclosure and Sharing of Data with Third Parties

Your personal data is never sold or rented to third parties for commercial advertising purposes. It is only shared with:

  • Advertisers and Real Estate Partners: When you voluntarily submit an enquiry or a viewing request for a specific property, your contact details are forwarded to them to facilitate follow-up.
  • Service Providers (Data Processors): Third-party companies mandated to handle data on our behalf (hosting, IT maintenance, analytics tools, invoicing solutions, and email distribution platforms). All are bound by strict confidentiality and data protection clauses.
5. International Data Transfers

Your personal data is predominantly stored and processed on infrastructures located in Switzerland or within the European Union (EU). In the event that certain technical service providers process data outside these territories (e.g. in the United States), we ensure that an equivalent level of data protection is guaranteed, notably through the use of

Standard Contractual Clauses (SCCs) recognised by the Swiss Federal Data Protection and Information Commissioner (FDPIC).

6. Data Retention Period

We retain your data only for as long as necessary to achieve the described purposes or to comply with our statutory obligations:

  • User account data is retained for the duration of your registration and is deleted immediately upon account closure.
  • Accounting records, contracts, and financial transactions are archived for a period of 10 years, in accordance with the legal retention requirements under the Swiss Code of Obligations.
7. Data Security

We implement strict technical (end-to-end encryption via SSL/TLS protocols, network firewalls) and organisational security measures to prevent unauthorised access, alteration, or loss of your information.

8. Your Rights

Under the FADP and GDPR, you have the following rights free of charge:

  • Right of Access and Information: To know precisely what personal data concerning you we process.
  • Right to Rectification: To request the immediate correction of inaccurate or obsolete data.
  • Right to Erasure (“Right to be Forgotten”): To request the permanent erasure of your personal data, subject to overriding legal retention obligations.
  • Right to Restriction and Objection: To restrict or object to processing based on our legitimate interest or intended for marketing purposes.
9. Amendments to this Policy

This policy may be amended at any time to align with new legal or technical developments. The version published on the platform is the version currently in force.